Personal Data Protection
fubo888 Members

1. Introduction

fubo888 ("we", "our platform") is committed to protecting the privacy of individuals who use our online gambling platform services. This Privacy Policy applies to all registered members and visitors of the fubo888 website, covering every product and service offered, including online slots, sports betting, live casino and card games.

By registering an account or continuing to use any fubo888 service, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact the support team for further action.

fubo888 operates under international licensing and complies with data protection requirements established under the relevant regulations. We take this responsibility seriously and continually work to improve our privacy practices in line with industry developments.

2. Information We Collect

In the process of account registration and platform use, fubo888 collects several categories of personal information as follows:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, nationality and a photo ID for KYC verification purposes.
• Contact Information: Email address, mobile phone number and full address.
• Financial Information: Details of the payment methods used, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency wallet data for transaction verification.
• Usage Information: Game history, betting records, deposit and withdrawal history, and platform usage patterns.
• Technical Information: IP address, device type, operating system, browser type, session time and system log data.
• Cookies and Tracking Technologies: We use session cookies and persistent cookies to retain your login preferences and improve the user experience.

3. Purpose of Information Use

The information collected is used for the following purposes:

• Identity Verification (KYC): To meet international licensing compliance requirements by verifying the identity of new members and confirming that applicants are at least 21 years of age.
• Account Management: To create, maintain and manage member accounts, including sending important account-related notifications.
• Transaction Processing: To securely process deposits and withdrawals through supported payment methods. Standard withdrawal time is 5–30 minutes.
• Fraud Prevention (AML): To identify and prevent fraudulent activity, money laundering and platform abuse.
• Service Improvement: To analyse usage patterns in order to improve product quality, the user interface and the overall platform experience.
• Promotional Communication: To send information relating to bonuses, promotions and service updates to members who have given consent to receive such communications.
• Customer Support: To enable our support team to resolve member enquiries, complaints and technical issues more effectively.

4. Sharing Information with Third Parties

fubo888 does not sell or disclose members' personal information to third parties for commercial purposes without your explicit consent. However, there are limited situations where sharing information is necessary:

• Payment Service Providers: Required transaction information is shared with approved payment processors to complete your deposits and withdrawals.
• Game Providers: Minimum game session data is shared with game software providers to enable a smooth and secure gaming experience.
• Regulatory Authorities: When required by law or by direction of a licensed body, we will disclose the necessary information to the relevant authorities.
• Technical Partners: Technical infrastructure providers and cloud services used to operate the fubo888 platform, subject to strict confidentiality agreements.

All third parties working with fubo888 are required to comply with privacy and security standards equal to or higher than those we apply ourselves.

5. Data Security Measures

fubo888 implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, destruction or accidental disclosure:

• 256-bit SSL encryption for all communication between your browser and fubo888 servers.
• Role-based access control (RBAC) ensuring that only authorised personnel can access sensitive data.
• Continuous system monitoring to detect and respond to suspicious access attempts.
• Regular data backups stored at separate secure locations to ensure service continuity.
• Security audits and penetration testing conducted periodically by independent parties.
• Two-factor authentication (2FA) available as an additional layer of protection for member accounts.

Although we work hard to keep your data secure, no system can be guaranteed 100% safe. You are responsible for keeping your account password confidential and ensuring your fubo888 account is not shared with any other party.

6. Data Retention and Deletion

fubo888 retains members' personal data for the period necessary to fulfil the purpose of collection, or as required by international licensing compliance obligations, including AML and KYC record requirements.

Once your account is closed or has been inactive for the specified period, your personal data will be retained for the minimum period required by the relevant regulations before being securely deleted or anonymised. Data that is no longer needed will be disposed of using methods that ensure the information cannot be recovered.

If you wish to request early data deletion, please contact the fubo888 support team. Please note that some data may need to be retained to fulfil legal obligations or to resolve any claims that are in progress.

7. Cookie Policy

fubo888 uses cookies and similar tracking technologies to improve platform functionality and provide a more personalised experience for members. The types of cookies we use include:

• Session Cookies: Temporary cookies that keep you logged in during an active session and make it easier to navigate between pages.
• Preference Cookies: Store your language choice, display settings, and other preferences you have set for future use.
• Analytics Cookies: Help us understand how members use the platform so we can improve its design and content.
• Security Cookies: Used to identify suspicious sessions and prevent unauthorised access to your account.

You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the fubo888 platform.

8. Cross-Border Data Transfers

As an internationally licensed operator, your personal data may be processed and stored on servers located outside Malaysia. In such situations, fubo888 ensures that all data transfers are carried out with equivalent protection, including through:

• Data transfer agreements that comply with recognised international standards.
• The use of standard contractual clauses set by the relevant regulatory bodies.
• Verification that the recipient country has an adequate level of data protection.

9. Account Security Responsibilities

fubo888 provides a robust security infrastructure, but the security of your account also depends on your own actions. You are responsible for:

• Keeping your fubo888 account password confidential and not sharing it with any party.
• Using a strong password that is different from those you use on other platforms.
• Ensuring you log out of your account after each session, especially when using a shared device.
• Notifying fubo888 immediately through customer support if you suspect your account has been accessed without authorisation.

fubo888 will not be held responsible for any loss or damage arising from your failure to follow the security measures above.

10. Privacy Policy Updates

fubo888 reserves the right to amend or update this Privacy Policy at any time. Any material changes will be communicated to members via email or an in-platform notification before the changes take effect.

The effective date of the latest version will always be displayed at the top of this page. Your continued use of the fubo888 platform after such a change notification has been sent is considered your acceptance of the updated terms.

If you do not agree with any changes, you may close your account by contacting our support team. We recommend you check this page periodically to stay informed of fubo888's latest privacy practices.

11. Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the management of your personal data, please contact the fubo888 team through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 through the fubo888 platform, in Malay and English.

We aim to respond to all privacy-related enquiries within a reasonable time. For requests involving formal data protection rights, please state the type of request clearly in your message.